People Development Systems management and employee training for business
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SUPERVISORY SKILLS TRAINING
Sixty three hours of core modules; choose two electives to complete the series.

The following courses are offered as packaged and custom training, depending on your employee and management development needs.
Please contact us with your questions or special needs.

Topic Key Points Core or Elective
The role of manager Challenges of supervision
Nine vital supervisory skills
Four key knowledge areas
Supervising former peers
Core
Performance management

Setting goals
Creating a performance environment
Addressing issues
Appraising performance
Coaching

a. Supervising vs. coaching

b. Situational Coaching Model

c. Coaching in a variety of situations

Core
Effective communication

Communication barriers
Breaking down the barriers

a. Active listening

b. Clarity of expression

c. Rephrasing negatives

Communicating vision and goals

Core
Team development The Tuckman Model (Forming, Storming, Norming, Performing)
How to develop teams
Team development tools
Core
Conflict management Appreciating differences
Conflict resolution tools
Core
Leadership Influencing skills
Motivation
Delegation
Core
Legal Aspects of Supervision Corrective and Adverse Actions
Labor Relations and Fair Labor Standards
Safety, Reasonable Accommodation & Medical Issues
Core
Meeting Facilitation

Meeting elements
Four-stage facilitation process
Meeting dynamics and facilitation techniques

Core
Change management Change vs. Transition
The three phases of transition
Strategies for managing the people side of change
Elective
Creating partnerships The need for departmental collaboration
Assessing potential partnerships
The four steps to collaboration for results
Elective
Remote Supervision

Addressing the challenges

a. Communication

b. Meetings

c. Relationships

d. Performance Management

Elective

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