People Development Systems management and employee training for business
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MANAGEMENT SKILLS TRAINING
Sixty three hours of core modules; choose two electives to complete the series.

The following courses are offered as packaged and custom training, depending on your employee and management development needs.
Please contact us with your questions or special needs.

Topic Key Points Length (hrs)
The role of manager Challenges 
Management skill set (nine key skills in three categories) 
Granted & earned authority 
Supervising former peers
Four
Performance management

Setting goals
Creating a performance environment
Addressing issues
Appraising performance

Six
Effective communication

Communication barriers
Breaking down the barriers

a. Active listening

b. Clarity of expression

c. Rephrasing negatives

Communicating vision and goals

Four
Coaching

Manager as coach
Identify the competencies and characteristics of successful coaches.
Discuss coaching in a variety of situations.
Recognize how to use competencies to get the most out of coaching.

Four (two hours if combined with Performance Management)
Team development The Tuckman Model (Forming, Storming, Norming, Performing)
How to develop teams
Team development tools
Four
Managing differences and conflict Using DISC to assess the team
Appreciating differences
Conflict resolution tools
Four
Delegation What is delegation & what are the benefits?
How to delegate & the pitfalls to avoid
Two
Motivation and influence

Key motivators
Influence style
Spontaneous & planned approaches

Two
Change management Change vs. Transition
The three phases of transition
Strategies for managing the people side of change
Four
Creating partnerships The need for departmental collaboration
Assessing potential partnerships
The four steps to collaboration for results
Four
Strategic Planning

Situational analysis (Vision, Mission, Values, SWOT)
Strategy formulation
Implementation and monitoring

Six

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