People Development Systems management and employee training for business
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CONFLICT MANAGEMENT SKILLS

Conflict is not inherently bad, but it can be destructive when it is ignored or managed improperly.

It’s what you do with conflict that matters. This course is about creating an environment of respectful and effective communication that encourages employees to address issues instead of ignoring
them.

Conflict Management Skills is a seven-hour course that will help promote a healthy organization, which stays on track by learning how to resolve conflict and
appreciate differences.

COURSE OBJECTIVES
Upon completion, participants will be better prepared to:

  • Identify the five responses to conflict
  • Confront issues openly
  • Deal with difficult behavior
  • Appreciate differences in fellow employees
  • Give and receive constructive feedback

COURSE OUTLINE
1. Overview
2. Conflict management concepts

  • Definition
  • Four myths about conflict exposed
  • Five responses to conflict and when to use them

3. Conflict management skills

  • Appreciating interpersonal differences – assessment and discussion
  • The five steps of giving constructive feedback
  • The obstacles to receiving constructive feedback
  • Five difficult behaviors and how to deal with them

4. Action Plan

Please contact us with your questions or special needs.


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